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Apple Will Soon Offer Face ID Repairs Without Replacing the Entire iPhone

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Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source.

iphone 13 face id
Apple said authorized technicians will soon have access to a new TrueDepth Camera service part containing all Face ID and front camera modules, allowing for same-unit repairs. Apple said the move will help to reduce the number of whole-unit repairs completed, as part of the company's commitment to reduce the carbon footprint of its products.

For customers, same-unit Face ID repairs could be more affordable than a whole-unit replacement, but the memo did not include pricing details.

Apple introduced Face ID on the iPhone X in 2017, but that device appears to be excluded from the new same-unit repair process for the TrueDepth system. The new service part will be available for the iPhone XS and newer.

Apple Stores and Apple Authorized Service Providers will be able to use the Apple Service Toolkit diagnostic tool to determine when to perform a same-unit Face ID repair instead of a whole-unit replacement or an "iPhone Rear System" repair. Apple said related documentation and training will be made available at a later date.

Tags: Apple Authorized Service Providers, Face ID Guide

Top Rated Comments

ProfessionalFan Avatar
ProfessionalFan
54 months ago

Every person charged for a full phone replacement should be credited the difference -- they were told this isn't possible.
This will likely result in a class action lawsuit where some lawyer will make millions off it and each person will get 15 cents.
Score: 7 Votes (Like | Disagree)
A
Adithya007
54 months ago
Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
Score: 5 Votes (Like | Disagree)
S
Stunning_Sense4712
54 months ago

But but I’d opened it up and cleaned everything, the Face ID sensor was the only place that had taken water, there was zero water everywhere else. The phone’s been running perfectly fine too I wish I could just change the FaceID module for a fair price.
No manufacturer is going to replace components on a water damaged device since their is a high probability that other components will fail and the customer will blame the manufacturer. It would be a device replacement if you have accidental coverage.
Score: 3 Votes (Like | Disagree)
sideshowuniqueuser Avatar
sideshowuniqueuser
54 months ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
For a minute there, I was wondering, who has a personal driver, but still uses an XS, and can't afford to fix it?!
Score: 3 Votes (Like | Disagree)
S
smoochy84
54 months ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
Internal liquid damages still require a whole unit replacement, no modular repair.
Score: 3 Votes (Like | Disagree)
Sydnxt Avatar
Sydnxt
54 months ago

Good news. I guess I didn't realize broken Face ID required a whole device replacement. Wonder why this wasn't the case to begin with?
They’re paired to the Logic Board when they’re produced, like MacBooks and TouchID. Before this there wasn’t a way to change just one of those parts, this was to prevent self repair. Maybe since they’re offering self service soon they’re becoming more lenient.
Score: 2 Votes (Like | Disagree)
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