Apple Internal Support Acknowledges MacBook Air Display Issues, Software Update Coming
Earlier this week, we
noted increasing reports of video distortion and other issues being experienced by users of Apple's new MacBook Air. According to
BGR's new tipster with access to Apple's internal support documentation, the company is
aware of the issue and will address it in a forthcoming software update.
According to the support documents captured by the tipster, Apple has identified both "horizontal flickering" and "fading dark to light colors" as symptoms users may experience.
Until the software update is rolled out, support staff are advised to force a display power cycle on the customer's computer by closing the display and allowing the computer to sleep for ten seconds in an effort to address the issue.
Have the customer put the computer to sleep by closing the lid, wait 10 seconds, then open the lid to wake the computer. This should force a display power cycle, and the display should return to normal. Do not process an EFFA capture if the issue is resolved after this sleep and wake cycle.
The issue has been isolated and will be fixed in an upcoming software update.
No timeframe for the release of the software update is known at this time.
Popular Stories
Bloomberg's Mark Gurman has high expectations for Apple's first foldable iPhone.
In his Power On newsletter today, he said the foldable iPhone will be "the most significant overhaul in the iPhone's history."
"iPhone 4, iPhone 6 and iPhone X were clearly a big deal, but this is a whole new design," he said.
Like Samsung's Galaxy Z Fold 7, the foldable iPhone will reportedly open up like ...
iOS 26.5 is now available for developers, and while it doesn't include any new Siri capabilities, there are some major changes for the European Union, and smaller tweaks for features available worldwide.
Suggested Places
In the Maps app, there's a new "Suggested Places" feature that recommends locations to visit based on trending places nearby and recent searches. When Apple launches ads in ...
Apple today added the MacBook Air (13-inch, 2017) to its "vintage" products list, meaning the device is now only eligible for repairs at Apple Stores and Apple Authorized Service Providers if parts remain available.
The MacBook Air (13-inch, 2017) was the final MacBook Air model released before Apple redesigned the laptop and gave it a Retina display in 2018.
Apple also added all iPad...
Popular Stories
Apple is now accepting pre-orders for all of the new products that it announced this week. Everything can be ordered from the online Apple Store following the debut of the new low-cost MacBook earlier this morning, with deliveries starting on Wednesday, March 11.
Here's a list of what you can order now, with pricing details included.
MacBook Neo - The 13-inch MacBook Neo has an A18 Pro...
None of the new MacBook Neo, MacBook Air, or MacBook Pro models unveiled this week come with a charger in the UK and EU countries, such as Germany, France, Italy, and Spain. This change began with the base 14-inch MacBook Pro last year.
If you need a power adapter, you must purchase one separately during checkout or later.
In all other countries, Apple includes a charger in the box with...
We now know how much faster the new MacBook Air with the M5 chip is compared to the previous model with an M4 chip, courtesy of a Geekbench 6 result shared by TechRadar's Lance Ulanoff. However, given the 14-inch MacBook Pro and the iPad Pro were already updated with the M5 chip last year, the result is not too surprising.
Ulanoff ran Geekbench on a MacBook Air with an M5 chip, which has a...
