Apple Updates Support App With Repair Cost Estimates in Some Locations - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple Updates Support App With Repair Cost Estimates in Some Locations

Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations.

apple support app
When using the Support app after installing the update, you can tap on a device that you own in the "My Devices" list and then choose "Repairs & Physical Damage" to see a list of options.

Tapping on a common repair like a cracked screen, a cracked back, or battery service will provide an estimate of what the repair might cost alongside options to book a repair. There are no cost estimates for more complicated repairs like liquid damage or camera not working as expected.

In the "My Devices" section, Apple has also added a new text entry box when you tap on a device. The box lets you tell Apple what's happening with your device in your own words, making it easier to find the support option that you need.

The Apple Support app always had a similar option after selecting a specific repair option, but now you can type in what you're looking for ahead of time for a more streamlined experience. Apple's full release notes for the update are below:

- Tell us what's happening in your own words to get relevant support options
- See price estimates for common repair topics in select locations
- App now available and translated for users in Ukraine
- Performance enhancements and bug fixes

The Apple Support app can be downloaded from the App Store for free. [Direct Link]

Popular Stories

Apple Support App General Feature

Apple Support App Updated for iPhone Duo's Larger Display

Wednesday October 21, 2026 10:55 am PDT by
Apple today updated its Apple Support app to add support for the iPhone Duo and iOS 27.1 (which the Duo ships with). Apple Support will now display properly on the iPhone Duo's wider screen, and it can be used alongside other apps in Split View. iPhone Duo reviews went live today, and poorly sized apps are a recurring complaint among reviewers. Apps that aren't updated for iPhone Duo are...
apple pro tell logo

Apple Launching Five New Products Today

Thursday November 5, 2026 12:59 am PST by
Apple is launching five new products on Friday, November 6, following pre-orders that opened last week, including its first touchscreen MacBook Pro models. The following new products will be available from today: iPad mini with OLED display and A20 Pro chip iMac with M6 chip 14-inch MacBook Pro with M6 chip 14-inch MacBook Pro with OLED touchscreen 16-inch MacBook Pro with OLED...
duo aquarium

More Fun iPhone Duo Apps: 30 New Picks to Try

Friday November 6, 2026 3:27 pm PST by
When the iPhone Duo launched, we shared a list of some of the fun apps developers created for the new form factor. Two weeks out, developers are continuing to come up with fresh ideas, so we thought we'd share some of our favorites. Games Marbles Unhinged ($2.99) - Marbles Unhinged is a marble maze designed for the Duo. When you fold it, the floor turns into a ramp. If you stand the top...

Top Rated Comments

dannyyankou Avatar
62 months ago
It'll be off-putting to some people, but the more transparency the better. Thankfully iPhones are so tough these days, it's been years since I've had to get one replaced.
Score: 8 Votes (Like | Disagree)
4jasontv Avatar
62 months ago

That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
This raises the question of why the consumer has to eat the cost of not designing a product that can be cheaply repaired. If you make a phone where the glass can't be replaced then charge for the glass and then write off cost of other components.
Score: 4 Votes (Like | Disagree)
Chet-NYC Avatar
62 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
Score: 3 Votes (Like | Disagree)
62 months ago
For an iPhone 11 Pro Max, Apple replaces the screen only if it is broken. However, if you want to repair the back, the whole phone is replaced for a refurb unit (which looks like brand new).

For iPhone 12 and 13 units, this is no longer the case as Apple replaces the back only. But that's why replacing the back is so expensive in an iPhone 11 and earlier models.
Score: 3 Votes (Like | Disagree)
TheYayAreaLiving 🎗️ Avatar
62 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
You might as well watch a YouTube video on how to fix the phone yourself since the parts will be a lot cheaper. I think it's the labor that's costly. Still not worth it. Better to get a new phone or upgrade.
Score: 3 Votes (Like | Disagree)
zorinlynx Avatar
62 months ago
Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
Score: 3 Votes (Like | Disagree)
Latest Stories
Siri AI Rumored to Become 'More Like an Agent' as Early as Next Year
Siri AI Rumored to Become 'More Like an Agent' as Early as Next Year
40 minutes ago
Apple Taking New Approach to Developing iOS 28 and macOS 28
Apple Taking New Approach to Developing iOS 28 and macOS 28
2 hours ago
Early Apple Black Friday Deals on Apple Watch, MacBook Air, and More
Early Apple Black Friday Deals on Apple Watch, MacBook Air, and More
21 hours ago
'Backglow' Lets You Customize New MacBook Pro's Glowing Apple Logo
'Backglow' Lets You Customize New MacBook Pro's Glowing Apple Logo
21 hours ago
Top Stories: Apple Product Launches, iOS 27.3 Beta, and More
Top Stories: Apple Product Launches, iOS 27.3 Beta, and More
1 day ago
More Fun iPhone Duo Apps: 30 New Picks to Try
More Fun iPhone Duo Apps: 30 New Picks to Try
2 days ago
Hands-On With Apple's New OLED Touchscreen MacBook Pro
Hands-On With Apple's New OLED Touchscreen MacBook Pro
2 days ago
Apple Store With All-New Design Opening Soon in Southern California
Apple Store With All-New Design Opening Soon in Southern California
2 days ago
Control the Glowing Apple Logo on Your New MacBook Pro
Control the Glowing Apple Logo on Your New MacBook Pro
2 days ago
Apple Shares New 'Apple Card: Apply and Use in Minutes' Ad
Apple Shares New 'Apple Card: Apply and Use in Minutes' Ad
2 days ago
Apple Says More Than 100,000 Apps Optimized for iPhone Duo, Here's What's Still Missing
Apple Says More Than 100,000 Apps Optimized for iPhone Duo, Here's What's Still Missing
2 days ago
Early Black Friday Deals Kickoff With Steep Discounts on Apple Watch Ultras and More
Early Black Friday Deals Kickoff With Steep Discounts on Apple Watch Ultras and More
2 days ago
The MacRumors Show: iOS 27.3 Looks Like a Huge Update
The MacRumors Show: iOS 27.3 Looks Like a Huge Update
2 days ago
Best Buy's Black Friday Event Begins With Sitewide Savings on Apple, TVs, More
Best Buy's Black Friday Event Begins With Sitewide Savings on Apple, TVs, More
2 days ago
Apple Releasing Yet Another Two New Products Next Week
Apple Releasing Yet Another Two New Products Next Week
2 days ago
MacBook Air Drops to Lowest Price in Months With Amazon's $250 Discount
MacBook Air Drops to Lowest Price in Months With Amazon's $250 Discount
2 days ago
Apple Rumored to Drop the iPhone's Action Button Next Year
Apple Rumored to Drop the iPhone's Action Button Next Year
2 days ago
Apple's Extended Return Policy Now in Effect for 2026 Holiday Season
Apple's Extended Return Policy Now in Effect for 2026 Holiday Season
2 days ago
Apple Music Classical Updated With New Icon and Refreshed Design
Apple Music Classical Updated With New Icon and Refreshed Design
2 days ago
OLED iPad Mini, M6 iMac, and New MacBook Pros Available From Today
OLED iPad Mini, M6 iMac, and New MacBook Pros Available From Today
2 days ago
Apple Surveys iPhone Duo Buyers About Crease and Camera
Apple Surveys iPhone Duo Buyers About Crease and Camera
3 days ago
Apple's First Touchscreen Mac is Now Arriving to Customers
Apple's First Touchscreen Mac is Now Arriving to Customers
3 days ago
Claude Gets Personal Finance Feature With Bank Account Linking
Claude Gets Personal Finance Feature With Bank Account Linking
3 days ago
Apple Arcade Adds Crossy Road Rush and NBA 2K27
Apple Arcade Adds Crossy Road Rush and NBA 2K27
3 days ago
Apple's New HomeView Smart Home Hub: Here's How Much RAM It Has
Apple's New HomeView Smart Home Hub: Here's How Much RAM It Has
3 days ago
iPad Mini vs. iPad Air Buyer's Guide: Now Just $50 Apart
iPad Mini vs. iPad Air Buyer's Guide: Now Just $50 Apart
3 days ago
First iOS 27.3 and macOS Golden Gate 27.3 Public Betas Now Available
First iOS 27.3 and macOS Golden Gate 27.3 Public Betas Now Available
3 days ago
Apple Announces a New Mac Sales Record
Apple Announces a New Mac Sales Record
3 days ago
Paid $200 for Logic Pro? Apple Says You Won't Get This New Feature
Paid $200 for Logic Pro? Apple Says You Won't Get This New Feature
3 days ago
Instagram's Edits Video Editor is Now Available on Mac
Instagram's Edits Video Editor is Now Available on Mac
3 days ago