Best Buy Delays iPhone 5 Pre-Orders Up to 28 Days, Walmart and Sam's Club Also Seeing Delays - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Best Buy Delays iPhone 5 Pre-Orders Up to 28 Days, Walmart and Sam's Club Also Seeing Delays

While Apple and its carrier partners are the most popular sources for iPhone purchases, the new iPhone 5 was also made available through a handful of other retailers in the United States including Best Buy, Wal-Mart, Target, Sam's Club, and RadioShack. Model availability is typically limited at these outlets, but some customers find the more convenient locations and smaller crowds more appealing for their purchases.

It appears, however, that some of these third-party retailers are finding themselves unable to meet their iPhone 5 pre-order plans due to a lack of supply from Apple. One MacRumors reader received an email from Best Buy notifying him that his pre-ordered iPhone 5 will not be available today and may in fact take up to 28 days before it comes into stock.

I know that you're excited to get your new iPhone 5 and you can be sure we are as excited to sell it to you. Unfortunately, as of the night before the official launch, Best Buy® has not received enough of the specific model phone you ordered, and we will not have it available on launch day. You can be certain that we are working very hard to get you, as quickly as possible, the exact iPhone 5 model you pre-ordered. It could take as long as 28 days to find the iPhone you want. However, there is no doubt that the fact you pre-ordered a phone from Best Buy means you will be able to buy it before any consumer trying to find one on their own.

Trust us, we will be able to get you the phone you want – maybe not as fast as you might want, but likely as fast as anyone else at this point.

I really appreciate your patience and willingness to shop Best Buy. We look forward to getting you the phone you ordered with us.

best buy iphone 5 delayed
The reader reports that he was first one to pre-order a 64 GB black iPhone 5 at his Best Buy location, and that he and all of his friends received this same delay notice.

Sam's Club is experiencing similar shortages, sending out notices to pre-order customers indicating that deliveries are not expected for another 7-10 business days.

Thank you for your recent iPhone 5 reservation. You may have seen some news reports today regarding shipment delays from Apple for the iPhone 5 launch. Unfortunately, this includes some of the anticipated shipment to our Clubs, resulting in reduced initial quantities of iPhones available. Reserved iPhones are anticipated to arrive approximately 7 to 10 business days from the original September 21 release date.

A Club associate will be contacting you to reschedule your pickup date and time when we receive your phone at the Club. We apologize for the inconvenience.

Finally, we've been hearing from a number of readers and forum members that Walmart stores have not received their iPhone 5 stocks. Some store employees have recommended checking back later today, while others have simply said that they have no idea when shipments will be arriving from Apple.

Related Forum: iPhone

Popular Stories

iOS 27 Next to iPhone

Here's When iOS 27 Rolls Out Today in Every Time Zone [Update: It's Out]

Sunday September 13, 2026 3:00 am PDT by
Update 10:04 a.m.: iOS 27 is rolling out now, though it may take a bit for all users to see it, so keep checking! Apple is about to release iOS 27, which will finally deliver more advanced Siri AI capabilities as well as a variety of other refinements, improvements, and new features to iPhones. It's Apple's biggest software update of the year, and Apple announced at Wednesday's iPhone event...
iOS 27 Icon iPhone

iOS 27 Available Now With These 8 New Features

Monday September 14, 2026 9:00 am PDT by
Update — 10 a.m. Pacific Time: Apple has released iOS 27. During its iPhone 18 Pro and iPhone Duo event last week, Apple announced that iOS 27 will be released widely on Monday, September 14. iOS 27 should be available around 10 a.m. Pacific Time / 1 p.m. Eastern Time today via the Settings app, under General → Software Update. Below, we have highlighted eight new features and...
Apple iCloud Plus expansion hero

iCloud+ Now Includes Apple TV, Apple Arcade, and Curated Apple Music Stations in Over 100 Countries

Tuesday September 15, 2026 1:43 am PDT by
Apple today announced a new subscription initiative that turns paid iCloud+ subscriptions into a broader services bundle in more than 100 countries. In select countries, Apple says every paid iCloud+ plan, including the cheapest 50GB tier, now includes Apple TV and Apple Arcade "at no additional cost," while family sharing extends the storage, TV and Arcade access to up to five people....

Top Rated Comments

h1r0ll3r Avatar
183 months ago
Best Buy FAIL. Hurry up and go out of business so I can clean up at your fire sale just like I did with Circuit City ;)
Score: 22 Votes (Like | Disagree)
183 months ago
I'd never do business with any company that says "Trust us."
Score: 9 Votes (Like | Disagree)
183 months ago
Gotta give Best Buy credit for dealing with this the right way. AT least they reached out to customers. ATT is a mess. No communication, no apology, no service.
Score: 7 Votes (Like | Disagree)
183 months ago
I received the same letter from Best Buy this morning. I was the 7th person in line to pre-order and the first person to order the 64GB at this Dallas location. The sales person told me there would be no problem getting it the day of release because they would get several 64GBs in their drop shipment the day before release (yesterday).
They even called me yesterday to schedule my pickup for today, but told me the phone wasn't in yet. Talk about a tease (and a wasted appointment)!
Score: 6 Votes (Like | Disagree)
gmanist1000 Avatar
183 months ago
28 days... man that's painful.
Score: 6 Votes (Like | Disagree)
183 months ago
It there fault or calling what they did a pre-order and pick date of the 21st! They clearly knew try didn't know how many iPhones or what type they were getting lol! That's taking people's money and screwing them over! They Gould Sao from the Jump that you can pre-order from us but there I a chance you won't get your phone until weeks later lol! I mean people who ordered and were first in line don't even have there phone. What type of **** is tht?!?

Anybody got a translator?
Score: 5 Votes (Like | Disagree)