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Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running

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Apple has topped the second J.D. Power Wireless Smartphone Satisfaction Study of 2013, landing above competitors like Nokia, Samsung and HTC. This is the tenth consecutive time Apple has led the biannual ranking, and Apple has prominently mentioned this fact in the past.

For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.

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Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.

Top Rated Comments

T
TWSS37
164 months ago
JD Power gives #1 ratings = great news, from a relevant outlet

Consumer Reports gives good ratings but not #1 = everyone hates Apple, no one reads CR anyway
Score: 5 Votes (Like | Disagree)
2
2457282
164 months ago
Sprint the home for SameSung Android Fans!:D
Score: 3 Votes (Like | Disagree)
Arndroid Avatar
Arndroid
164 months ago
Hard to believe this when you read these forums!
Score: 2 Votes (Like | Disagree)
M
madsci954
164 months ago
Only 5 years? Apple is doomed!

/s
Score: 2 Votes (Like | Disagree)
mdbilkey Avatar
mdbilkey
164 months ago
Just have to give iOS a go. RAZR MAXX really soured me to Moto or Android. About a year ago my one son gave me his iMac. It just does what it is supposed to without it's hand being held or constant reassurance that the boogie man is gone.
Score: 1 Votes (Like | Disagree)
Tysknaden Avatar
Tysknaden
164 months ago
That much for "size of screen matters". The screen is only part of the experience.
Score: 1 Votes (Like | Disagree)
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