Apple's iTunes, App Store, and iCloud Experiencing Issues [Update: Google DNS Problem, Now Fixed] - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple's iTunes, App Store, and iCloud Experiencing Issues [Update: Google DNS Problem, Now Fixed]

by

iCloud, iTunes, and other Apple websites are currently experiencing issues, with many users indicating an inability to access Apple services. Some users are having having trouble loading Apple's System Status page, which is not displaying any information on the outage. iTunes is displaying connectivity error messages, as is the App Store on iOS devices, with users unable to load either service.

ituneserror
The services appear to have been down for approximately 20 minutes at the time of posting and it is unclear how long the outage might last. At the current time, iMessage appears to be working fine.

Update 4:12 PM PT: As noted in our forums, it appears the outage is caused by a Google DNS issue. Apple services and web pages are accessible after turning off Google DNS.

Update 4:33 PM PT: The issue appears to have been resolved and all Apple services are now functioning as normal with Google DNS.

Top Rated Comments

LoonyPandora Avatar
165 months ago
Google DNS

Funnily enough, it's actually Google DNS that is the problem..

It appears that they dropped the entire apple.com zone file about 30 minutes ago. A search on twitter will verify a bunch of other people having the same problem: https://twitter.com/search?q=google%20apple%20dns&src=typd


Google DNS:
dig apple.com @8.8.8.8

; <<>> DiG 9.8.3-P1 <<>> apple.com @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 65529
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;apple.com. IN A

;; Query time: 16 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Wed Mar 12 22:41:47 2014
;; MSG SIZE rcvd: 27

OpenDNS:

dig apple.com @208.67.222.222

; <<>> DiG 9.8.1-P1 <<>> apple.com @208.67.222.222
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8424
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;apple.com. IN A

;; ANSWER SECTION:
apple.com. 1313 IN A 17.172.224.47
apple.com. 1313 IN A 17.149.160.49
apple.com. 1313 IN A 17.178.96.59

;; Query time: 18 msec
;; SERVER: 208.67.222.222#53(208.67.222.222)
;; WHEN: Wed Mar 12 22:37:18 2014
;; MSG SIZE rcvd: 75
Score: 7 Votes (Like | Disagree)
Oletros Avatar
165 months ago
Show me a quote from it that backs up your understanding then. That or some technical understanding (like I've done) rather than childish chortling of BS.

Also prove there's a logical reason why you'd use their DNS. If anything I'd want to use a DNS because it blocked ads rather than opening the door for them furture. 'Google it' if you must use their search engine. There are significant technical reasons as to why you would NOT connect with Google's APIs/let them track you.

People often use ad blocking DNS'... businesses pay big money for it. Kids who think they are tweaking their connection/being techie use a Google one. I use my ISP's and block connections to tracking APIs because it's FASTER and uses less bandwidth.

Logic - why would Google offer a DNS for 'free' if there was no benefit? Why do they offer a free AndroidOS? Free search engine? Because data is their GOLD!! They make money off data mining.


I repeat, learn what a DNS system is, learn what DNS providers log, re read what Google privacy says because that link clearly states that they can't use that data for advertising.

But as it is clear that you don't want to lear, have a good day
Score: 2 Votes (Like | Disagree)
165 months ago
I repeat, learn what a DNS system is, learn what DNS providers log, re read what Google privacy says because that link clearly states that they can't use that data for advertising.

But as it is clear that you don't want to lear, have a good day

Dude I'm trying to help you out in understanding things here. The DNS and 'privacy policy' are not rocket science. If you must know, I have my own DNS server at home. It filters my web feed so that domains that host ads/tracking devices (e.g. Google Analytics) loop back to 0.0.0.0. Ads do not appear on ANY of my devices at home. Web pages load faster than they would with the Google DNS.

1) All good to say that I have no idea... not sure why you assume that based on my posts (given I've tried to simplify the workings of a DNS for you). I repeat... a DNS is a guy in the middle who turns 'www.macrumors.com' into an IP address. Google DNS loads a LOT of sites quicker because they rely on multiple references to Google APIs, Google Analytics...etc. Hence... the page appears to load quicker (because Google ads + analytics are performed quicker on Google's local DNS server).

As I stated... if you don't want your ISP to change domain names into IPs then why tunnel everything through a renowned advertising/data mining company. As stated by Google, they will permanently store all of your location data gained through their DNS server. ALL their privacy statement says is that this won't be matched up with your IP. BUT they can and will match up your home address (provided by your ISP) with the sites you visit and store it forever.

2) Again I have no issues with you saying I don't know Google's privacy policy BUT... I quoted directly off it with points that proved my viewpoint on the matter. I will repeat... all they delete is IPs. The rest will be saved and could be used for anything. Their ONLY privacy claim is that they will not store your IP for more than 24 hours.

Using your knowledge of DNS servers can you tell me why IPs are not useful to Google after 24 hours but location data is?

Answer: location/ISP data = your hone address. The IP simply points Google to this data so once they have it they DO NOT NEED YOUR IP in order to join the dots. What's more if your ISP is like mine the IP will change ~once a day (or more). There's no real point keeping an IP because wait... wait... the whole purpose of a DNS server is so that if a site's IP changes, you'll still be able to see it!!!

A translation of Google's privacy policy is that they don't keep IPs... they just keep ISP data and location data. Whether or not they use this for evil is moot.

Why store my home address connected with the sites I visit indefinitely? Google suggest that this is mostly to prevent mischievous behaviour/hacking. They WILL however directly use the google analytics data (which you can't block if Google are your DNS) for tracking. I would suggest that the DNS data is also used for tracking/bubbling... what's clear is that they keep it forever. Even if you 100% trust the current privacy policy, what if it changed tomorrow? I'm glad they'd know your address and not mine...

PS - Whether Google Analytics gets your data directly or collaborates with Google DNS in data mining is moot.

Google resolves the names of their analytics servers, so stops you from killing them before your data reaches Google Analytics (unlike my home DNS rig which blocks both Google AND Apple trackers). Result? Even if Google does NOTHING with the data mines full of data that it collects from Google DNS... it doesn't matter because you're leaving the door open for Google Analytics to rob that exact same data.

Don't believe me that Google Analytics tracks/bubbles you? How about we both do a Google search....

You'll get one linked with all of your most common searches. You'll also get targeted ads.

I'll get no ads (although advertisers will still be charged) and my search will be based entirely on my query rather than any other search I've done. This is without being logged into a Google account by the way...

Where do you propose that they got your data from in order to do this?
Score: 1 Votes (Like | Disagree)
Oletros Avatar
165 months ago
Back up your condecending bollocks with facts mate.
:D:D:D:D:D:D

The link are the facts, not what you have understood of them
Score: 1 Votes (Like | Disagree)
165 months ago
The one that has to read the link is you because this is what every ****ing DNS server does.

But don't let reality break your alternate world.

let them live in their fantasy world where steve jobs, tim cook and apple are gods and everyone else is satan :D
Score: 1 Votes (Like | Disagree)
Oletros Avatar
165 months ago
He DID get his facts straight, read the link. It says:

The one that has to read the link is you because this is what every ****ing DNS server does.

But don't let reality break your alternate world.
Score: 1 Votes (Like | Disagree)

Popular Stories

apple pro tell logo

Apple Launching Five New Products Today

Thursday November 5, 2026 12:59 am PST by
Apple is launching five new products on Friday, November 6, following pre-orders that opened last week, including its first touchscreen MacBook Pro models. The following new products will be available from today: iPad mini with OLED display and A20 Pro chip iMac with M6 chip 14-inch MacBook Pro with M6 chip 14-inch MacBook Pro with OLED touchscreen 16-inch MacBook Pro with OLED...
duo aquarium

More Fun iPhone Duo Apps: 30 New Picks to Try

Friday November 6, 2026 3:27 pm PST by
When the iPhone Duo launched, we shared a list of some of the fun apps developers created for the new form factor. Two weeks out, developers are continuing to come up with fresh ideas, so we thought we'd share some of our favorites. Games Marbles Unhinged ($2.99) - Marbles Unhinged is a marble maze designed for the Duo. When you fold it, the floor turns into a ramp. If you stand the top...
silver iphone 18 pro

Apple Rumored to Drop the iPhone's Action Button Next Year

Friday November 6, 2026 6:07 am PST by
Apple plans to merge the iPhone's Action button with the Camera Control starting next year, according to the leaker known as "Instant Digital." In a new post on Weibo, the leaker claimed that a single press of the combined button would open the camera, while a long press would trigger the function assigned to the Action button. They explicitly clarified that the dedicated Action button would ...
Latest Stories
Early Apple Black Friday Deals on Apple Watch, MacBook Air, and More
Early Apple Black Friday Deals on Apple Watch, MacBook Air, and More
14 hours ago
'Backglow' Lets You Customize New MacBook Pro's Glowing Apple Logo
'Backglow' Lets You Customize New MacBook Pro's Glowing Apple Logo
14 hours ago
Top Stories: Apple Product Launches, iOS 27.3 Beta, and More
Top Stories: Apple Product Launches, iOS 27.3 Beta, and More
21 hours ago
More Fun iPhone Duo Apps: 30 New Picks to Try
More Fun iPhone Duo Apps: 30 New Picks to Try
2 days ago
Hands-On With Apple's New OLED Touchscreen MacBook Pro
Hands-On With Apple's New OLED Touchscreen MacBook Pro
2 days ago
Apple Store With All-New Design Opening Soon in Southern California
Apple Store With All-New Design Opening Soon in Southern California
2 days ago
Control the Glowing Apple Logo on Your New MacBook Pro
Control the Glowing Apple Logo on Your New MacBook Pro
2 days ago
Apple Shares New 'Apple Card: Apply and Use in Minutes' Ad
Apple Shares New 'Apple Card: Apply and Use in Minutes' Ad
2 days ago
Apple Says More Than 100,000 Apps Optimized for iPhone Duo, Here's What's Still Missing
Apple Says More Than 100,000 Apps Optimized for iPhone Duo, Here's What's Still Missing
2 days ago
Early Black Friday Deals Kickoff With Steep Discounts on Apple Watch Ultras and More
Early Black Friday Deals Kickoff With Steep Discounts on Apple Watch Ultras and More
2 days ago
The MacRumors Show: iOS 27.3 Looks Like a Huge Update
The MacRumors Show: iOS 27.3 Looks Like a Huge Update
2 days ago
Best Buy's Black Friday Event Begins With Sitewide Savings on Apple, TVs, More
Best Buy's Black Friday Event Begins With Sitewide Savings on Apple, TVs, More
2 days ago
Apple Releasing Yet Another Two New Products Next Week
Apple Releasing Yet Another Two New Products Next Week
2 days ago
MacBook Air Drops to Lowest Price in Months With Amazon's $250 Discount
MacBook Air Drops to Lowest Price in Months With Amazon's $250 Discount
2 days ago
Apple Rumored to Drop the iPhone's Action Button Next Year
Apple Rumored to Drop the iPhone's Action Button Next Year
2 days ago
Apple's Extended Return Policy Now in Effect for 2026 Holiday Season
Apple's Extended Return Policy Now in Effect for 2026 Holiday Season
2 days ago
Apple Music Classical Updated With New Icon and Refreshed Design
Apple Music Classical Updated With New Icon and Refreshed Design
2 days ago
OLED iPad Mini, M6 iMac, and New MacBook Pros Available From Today
OLED iPad Mini, M6 iMac, and New MacBook Pros Available From Today
2 days ago
Apple Surveys iPhone Duo Buyers About Crease and Camera
Apple Surveys iPhone Duo Buyers About Crease and Camera
2 days ago
Apple's First Touchscreen Mac is Now Arriving to Customers
Apple's First Touchscreen Mac is Now Arriving to Customers
3 days ago
Claude Gets Personal Finance Feature With Bank Account Linking
Claude Gets Personal Finance Feature With Bank Account Linking
3 days ago
Apple Arcade Adds Crossy Road Rush and NBA 2K27
Apple Arcade Adds Crossy Road Rush and NBA 2K27
3 days ago
Apple's New HomeView Smart Home Hub: Here's How Much RAM It Has
Apple's New HomeView Smart Home Hub: Here's How Much RAM It Has
3 days ago
iPad Mini vs. iPad Air Buyer's Guide: Now Just $50 Apart
iPad Mini vs. iPad Air Buyer's Guide: Now Just $50 Apart
3 days ago
First iOS 27.3 and macOS Golden Gate 27.3 Public Betas Now Available
First iOS 27.3 and macOS Golden Gate 27.3 Public Betas Now Available
3 days ago
Apple Announces a New Mac Sales Record
Apple Announces a New Mac Sales Record
3 days ago
Paid $200 for Logic Pro? Apple Says You Won't Get This New Feature
Paid $200 for Logic Pro? Apple Says You Won't Get This New Feature
3 days ago
Instagram's Edits Video Editor is Now Available on Mac
Instagram's Edits Video Editor is Now Available on Mac
3 days ago
Prevent Siri and Search From Accessing Specific iPhone Apps
Prevent Siri and Search From Accessing Specific iPhone Apps
3 days ago
Best Early Black Friday Deals on iPhone 18 Pro and iPhone Duo
Best Early Black Friday Deals on iPhone 18 Pro and iPhone Duo
3 days ago