Apple Contacting Some Early Apple Watch Customers: 'We're Working on Your Order' - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple Contacting Some Early Apple Watch Customers: 'We're Working on Your Order'

Apple on Wednesday emailed select customers that pre-ordered the Apple Watch to reassure them that the company is working on their orders and will provide them with specific delivery dates and tracking information when available. Apple appears to have sent the email to customers with Apple Watch pre-orders that have yet to be prepared for shipment ahead of Friday's launch.

Apple Watch Email Order
Apple Watch pre-order deliveries will begin on April 24 as scheduled, although it remains unknown how many devices will reach customers on day one. Apple confirmed earlier today that many Apple Watch pre-orders with extended shipping estimates will be delivered sooner than expected, but also noted that some customers with extended shipping estimates may still be in for a long wait.

It is unclear if this email is intended to reassure customers that their Apple Watch pre-orders may still be delivered on April 24, or to acknowledge that the shipments will not be finalized in time for Friday but will still be delivered within the original April 24-May 8 estimated window.

Related Roundup: Apple Watch 11

Popular Stories

watchos 27

watchOS 27 Is Wiping Four Apps From Your Apple Watch

Monday June 22, 2026 8:17 am PDT by
Apple's watchOS 27, previewed at this month's WWDC, removes four built-in apps from all supported Apple Watch models, folding three of them into a single Find My app and dropping Walkie-Talkie entirely, based on the first developer beta released this month. The largest change affects Find My. watchOS 27 developer beta 1 replaces the separate Find Devices, Find People, and Find Items apps...
apple world surf league video

Apple Shares Video on How Pro Surfers Use Apple Watch During Competition

Tuesday June 23, 2026 9:57 am PDT by
Apple today shared a video showing off the Apple Watch in use at the World Surf League Championship Tour, with surfers describing how they use the watch when competing. Surfers can be hundreds of meters away from the beach during competitions and can't hear announcements over the sound of the water and the wind. The World Surf League has adopted the Apple Watch to solve the problem, linking...
series 10 apple watch titanium digital crown

Report: Apple Watch Redesign Coming Next Year With New Band System

Tuesday June 30, 2026 8:45 am PDT by
A "major overhaul" of the Apple Watch's design is due to arrive next year with a new system for connecting bands, according to a known Weibo leaker. In a set of recent posts, the leaker known as "Instant Digital" linked the new claim to older rumors about an "Apple Watch X" model, which was said to introduce a fresh design and break compatibility with the existing watch band system. Citing...

Top Rated Comments

SixtyK Avatar
147 months ago
So what you're saying is that Apple is now promising to deliver my watch in the exact same time frame that they have been promising all along?

Man am I angry about this.
Score: 58 Votes (Like | Disagree)
Locoboof Avatar
147 months ago
this will be me if I see that email #

MacRumors content image
Score: 34 Votes (Like | Disagree)
applesith Avatar
147 months ago
Oh no! They are going to deliver within the time they advertised when people placed their orders. Oh the horror!
Score: 28 Votes (Like | Disagree)
147 months ago
Yeah, I got this email...pretty much was a kick in the junk!!

42mm SS Classic Buckle
Score: 25 Votes (Like | Disagree)
147 months ago
This launch seems very disorganized for Apple. Reassuring people?
Score: 25 Votes (Like | Disagree)
joshcls Avatar
147 months ago
MacRumors content image
Score: 24 Votes (Like | Disagree)