AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

AirPort Routers Ranked Highest in Customer Satisfaction as Apple Halts Further Development

Apple ranks highest in customer satisfaction among wireless router manufacturers, according to a new study released by J.D. Power today.

airport_roundup
The accolade comes just nine days after a report said Apple has ceased development of its AirPort routers and reassigned engineers working on the products to other teams. Apple continues to sell the AirPort Express, AirPort Extreme, and AirPort Time Capsule, last released in 2013, but future updates appear unlikely.

Apple beat out all other wireless router vendors with a score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at 856, and TP-Link at 854. Apple was the only company to receive a 5-star Power Circle consumer rating, which places it "among the best" according to J.D. Power.

airport-jd-power-routers
The report, based on responses from 3,037 consumers, measured overall satisfaction across 10 factors, listed in order of importance: Wi-Fi range; reliability; speed of upload/download; restore connection easily; security capabilities; price; ease of use; variety of features; intuitive user interface; and customer service.

Related Forum: Networking

Popular Stories

iOS 27 Next to iPhone

Here's When iOS 27 Rolls Out Today in Every Time Zone [Update: It's Out]

Sunday September 13, 2026 3:00 am PDT by
Update 10:04 a.m.: iOS 27 is rolling out now, though it may take a bit for all users to see it, so keep checking! Apple is about to release iOS 27, which will finally deliver more advanced Siri AI capabilities as well as a variety of other refinements, improvements, and new features to iPhones. It's Apple's biggest software update of the year, and Apple announced at Wednesday's iPhone event...
iOS 27 Icon iPhone

iOS 27 Available Now With These 8 New Features

Monday September 14, 2026 9:00 am PDT by
Update — 10 a.m. Pacific Time: Apple has released iOS 27. During its iPhone 18 Pro and iPhone Duo event last week, Apple announced that iOS 27 will be released widely on Monday, September 14. iOS 27 should be available around 10 a.m. Pacific Time / 1 p.m. Eastern Time today via the Settings app, under General → Software Update. Below, we have highlighted eight new features and...
Apple iCloud Plus expansion hero

iCloud+ Now Includes Apple TV, Apple Arcade, and Curated Apple Music Stations in Over 100 Countries

Tuesday September 15, 2026 1:43 am PDT by
Apple today announced a new subscription initiative that turns paid iCloud+ subscriptions into a broader services bundle in more than 100 countries. In select countries, Apple says every paid iCloud+ plan, including the cheapest 50GB tier, now includes Apple TV and Apple Arcade "at no additional cost," while family sharing extends the storage, TV and Arcade access to up to five people....

Top Rated Comments

yaxomoxay Avatar
128 months ago
"Product is too good. Remove it from the lineup."
Score: 190 Votes (Like | Disagree)
128 months ago
Tim Cook should resign.
Score: 157 Votes (Like | Disagree)
chrismail627 Avatar
128 months ago
Jony probably couldn't find a way to make it thinner, so he just abandoned the project altogether. Also its lack emoji support really sealed the deal I'm sure.
Score: 104 Votes (Like | Disagree)
HenryFSU Avatar
128 months ago
This is sad, I really do like my Time Capsule.
Score: 92 Votes (Like | Disagree)
imran5720 Avatar
128 months ago
Why Apple Why, why are you doing this to us, First you made us addicted to amazing products and now you stopped refreshing them. (Mac Pro, Imac , and now this )
Score: 81 Votes (Like | Disagree)
Lone Deranger Avatar
128 months ago
But it doesn't run iOS, and is too big to be worn with a watchband so it isn't on Tim Cook's radar.
Score: 44 Votes (Like | Disagree)