Apple Store in Zurich Evacuated Following Incident With Overheated iPhone Battery - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple Store in Zurich Evacuated Following Incident With Overheated iPhone Battery

by

The Apple retail store located on Bahnhofstrasse in Zurich, Switzerland was evacuated on Tuesday following a situation with an overheated iPhone battery and its injury of a repair worker (via Reuters and Swissinfo.ch). Zurich police said that the incident happened as the worker was removing the battery from the iPhone, subsequently overheating and "slightly" burning his hand.

zurich apple store
It wasn't confirmed which iPhone was the source of the incident, but afterwards smoke began building up within the store, leading to the temporary evacuation of around 50 customers and employees from the premises. In addition to the repair worker, seven other people required medical attention but none were hospitalized.

The police mentioned that Apple staff responded quickly to the overheated battery by sprinkling quartz sand over it and containing the smoke as fast as possible.

“At the same time, there was a slight build-up of smoke, which led to around 50 customers and employees having to leave the business temporarily,” a police statement said.

“The staff responded well and correctly. It sprinkled quartz sand over the overheated battery so that the smoke could be contained and sucked out after switching on the ventilation.”

According to the police statement, forensic specialists are now examining what caused the incident in the first place, so no explanation was given at the time of writing. Apple has yet to comment on the situation.

Top Rated Comments

109 months ago
It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Score: 12 Votes (Like | Disagree)
H3LL5P4WN Avatar
109 months ago
Third party battery in Apple Store? lol
The article doesn't state that the Genius was installing the battery. For all we know, the customer got a potato installed at a mall kiosk and the brought the phone it for issues relating to/unrelated to said potato.
Score: 11 Votes (Like | Disagree)
testcard Avatar
109 months ago
Battery replacement programme now includes 12 months complimentary fire insurance.
Score: 9 Votes (Like | Disagree)
109 months ago
I saw a Car battery being replaced once and the dealer shorted the cables and started a small fire.

odd that this did not make the news :-)
Score: 8 Votes (Like | Disagree)
justperry Avatar
109 months ago
Non story!



It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Or maybe a third party battery.
Score: 7 Votes (Like | Disagree)
quaresma Avatar
109 months ago
Non story!






Or maybe a third party battery.
Third party battery in Apple Store? lol
Score: 6 Votes (Like | Disagree)

Popular Stories

Apple Towson Town Center

Apple Hit With Unfair Labor Practice Charge for Refusing to Transfer Unionized Towson Workers

Monday April 27, 2026 9:56 am PDT by
The IAM Union representing Apple employees in Towson, Maryland today said that it is filing an Unfair Labor Practice charge [PDF] against Apple with the National Labor Relations Board. The union is accusing Apple of unlawful discrimination against unionized workers. Earlier this month, Apple announced plans to close the Towson Apple Store alongside two other Apple locations in Connecticut...
Apple Towson Town Center

Maryland Lawmakers Press Apple Over Decision to Close Unionized Store

Tuesday May 5, 2026 10:06 am PDT by
In a letter sent to Apple's CEO Tim Cook and hardware engineering chief John Ternus this week, nine members of U.S. Congress from Maryland expressed "serious concern" regarding Apple's decision to close its unionized retail store in Towson, Maryland on June 20, without plans to open a replacement store within the Baltimore region. Apple Towson Town Center "We recognize that decisions of this...
Apple Card iPhone 16 Pro Feature

Apple Card Promo to Offer Free AirPods Pro 3

Friday May 15, 2026 8:59 am PDT by
Starting as early as next week, customers who sign up for an Apple Card at Apple's retail stores in the U.S. will receive $249 cash back when they purchase AirPods Pro 3, according to Bloomberg's Mark Gurman. The promotion has yet to be officially announced by Apple, so exact terms and conditions are not available at this time. AirPods Pro 3 are priced at $249 in the U.S., so customers who...