Apple Store in Zurich Evacuated Following Incident With Overheated iPhone Battery - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple Store in Zurich Evacuated Following Incident With Overheated iPhone Battery

by

The Apple retail store located on Bahnhofstrasse in Zurich, Switzerland was evacuated on Tuesday following a situation with an overheated iPhone battery and its injury of a repair worker (via Reuters and Swissinfo.ch). Zurich police said that the incident happened as the worker was removing the battery from the iPhone, subsequently overheating and "slightly" burning his hand.

zurich apple store
It wasn't confirmed which iPhone was the source of the incident, but afterwards smoke began building up within the store, leading to the temporary evacuation of around 50 customers and employees from the premises. In addition to the repair worker, seven other people required medical attention but none were hospitalized.

The police mentioned that Apple staff responded quickly to the overheated battery by sprinkling quartz sand over it and containing the smoke as fast as possible.

“At the same time, there was a slight build-up of smoke, which led to around 50 customers and employees having to leave the business temporarily,” a police statement said.

“The staff responded well and correctly. It sprinkled quartz sand over the overheated battery so that the smoke could be contained and sucked out after switching on the ventilation.”

According to the police statement, forensic specialists are now examining what caused the incident in the first place, so no explanation was given at the time of writing. Apple has yet to comment on the situation.

Top Rated Comments

111 months ago
It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Score: 12 Votes (Like | Disagree)
H3LL5P4WN Avatar
111 months ago
Third party battery in Apple Store? lol
The article doesn't state that the Genius was installing the battery. For all we know, the customer got a potato installed at a mall kiosk and the brought the phone it for issues relating to/unrelated to said potato.
Score: 11 Votes (Like | Disagree)
testcard Avatar
111 months ago
Battery replacement programme now includes 12 months complimentary fire insurance.
Score: 9 Votes (Like | Disagree)
111 months ago
I saw a Car battery being replaced once and the dealer shorted the cables and started a small fire.

odd that this did not make the news :-)
Score: 8 Votes (Like | Disagree)
justperry Avatar
111 months ago
Non story!



It's probably one of those high quality batteries that apple started using from iPhone 6 on...
Or maybe a third party battery.
Score: 7 Votes (Like | Disagree)
quaresma Avatar
111 months ago
Non story!






Or maybe a third party battery.
Third party battery in Apple Store? lol
Score: 6 Votes (Like | Disagree)

Popular Stories

Blue and Pink Apple Accessories Feature

Apple Just Added New Accessories, Including Thinnest-Ever PopSockets

Tuesday June 16, 2026 12:42 pm PDT by
Apple has teamed up with accessory makers to offer chargers, stands, power banks, cables, and more in bright color options like blue, pink, and teal. The splash of color arrives in time for summer in the U.S. and many other countries. The new color options are available exclusively from Apple, both online and for in-store pickup. Notably, one of the accessories added to Apple's online...
Apple Store App Liquid Glass Feature

Three Apple Stores in U.S. Are Permanently Closing Today

Saturday June 20, 2026 7:14 am PDT by
As previously announced, Apple is moving forward with permanently closing three of its retail stores in the U.S. today, including a unionized location. The locations that are closing on the evening of Saturday, June 20: Apple Trumbull in Trumbull, Connecticut Apple North County in Escondido, California Apple Towson Town Center in Towson, Maryland In April, Apple said it made the...
Apple Store Logo

Apple Store in Ann Arbor, Michigan is Moving Soon

Wednesday June 24, 2026 7:15 am PDT by
Apple's retail store at the Briarwood Mall in Ann Arbor, Michigan will be relocating to a larger space at the mall as early as the end of July, according to Bloomberg's Mark Gurman. Simon Property Group has been redeveloping a portion of the surface parking lot at the Briarwood Mall, and previous reports have indicated that Apple will be moving its store to this new mixed-use...