It appears UPS may be having iPhone XS and XS Max shipping issues in the United States as several MacRumors readers are reporting that their UPS tracking information was recently updated with a Monday delivery date instead of a Friday delivery date.
Affected customers seem to have tracking information that indicates their iPhone orders are located in or have just departed Anchorage, Alaska. Those who have had their shipping dates change seem to have ordered 256GB and 512GB iPhone XS or iPhone XS Max models.
These customers were expecting to get their iPhone deliveries on Friday, September 21, aka launch day before receiving the updated September 24 delivery date from UPS.
It's possible that the delay listed on the UPS tracking site is in error and that the iPhones will still be delivered on Friday, but some customers may be waiting until Monday to receive their new devices. One Twitter user told us that he spoke to a UPS representative who said that it's a computer error and the iPhones are still on track for Friday delivery.
I’m so over it Apple needs to completely drop @UPSHelp pic.twitter.com/qRdwGDW4sc — tyler (@fleetjuice) September 21, 2018
The first customers in Australia, New Zealand, and across Asia who ordered one of the new devices have already started receiving shipments. Deliveries are set to start in a few hours in Europe before expanding to the United States.
Update: Many customers have now been told by UPS that the 9/24 delivery date listed is in error and that iPhones are still on track to be delivered by 9/21, so there is a chance that delayed iPhones will indeed be delivered to customers on launch day.
Update 2: Some users who saw their iPhone delivery dates change to 9/24 have had the dates re-updated to 9/21 once again.
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