Apple Stores Experiencing 'Global' Issue With iPhone and Apple Watch Reservation Pickups - MacRumorsOpen MenuShow RoundupsShow Forums menuVisit ForumsOpen Sidebar
Skip to Content

Apple Stores Experiencing 'Global' Issue With iPhone and Apple Watch Reservation Pickups

We're hearing from a number of readers over the past hour or so that Apple's retail stores are having problems completing in-store reservation pickups for the new iPhone and Apple Watch models. Multiple customers have been told there is a "global" issue affecting Apple's systems and we're hearing there are some long lines building up as customers wait for the issues to be resolved.

iphone xs pickup line

Pickup line at Manhattan Village store in Manhattan Beach, California

Some customers have reportedly been told to cancel their existing reservations and make walk-in purchases from available stock, while others are simply being told to wait things out while staff members discuss how to handle the situation.

We'll update this post if we hear more about the situation, but if you have an upcoming pickup window, you might want to be prepared for some delays.

Update: Apple's systems appear to be coming back online and reservation pickups are now being processed. There is, however, still a backlog of customers to work through.

Related Roundup: Apple Watch 11
Buyer's Guide: Apple Watch (Caution)
Related Forum: iPhone

Popular Stories

Apple Watch Series 10 Jet Black Touch ID

Next Apple Watch Models Unlikely to Add Touch ID, Focus on Battery Life

Monday May 11, 2026 3:41 am PDT by
Apple is prioritizing larger batteries and more advanced health sensors over fingerprint authentication for the Apple Watch, according to a new claim from a prominent Chinese leaker. In a new Weibo post, Instant Digital pushed back on recent speculation about biometric recognition coming to Apple's wearable lineup, claiming instead that the company remains content to let users unlock their...
TMRS 194 Apple Chatbot Thumb

The MacRumors Show: Gemini Announcements and Apple Watch Series 12 Rumors

Friday May 15, 2026 7:30 am PDT by
On this week's episode of The MacRumors Show, we discuss Google's latest wave of announcements for Android and Gemini, the newly announced Fitbit Air, and Apple Watch Series 12 rumors. Subscribe to The MacRumors Show YouTube channel for more videos The centerpiece of Google's announcements this week was Gemini Intelligence, Google's new umbrella platform for AI across phones, watches, cars,...
AirPods Hearing Aid Thumb 1

Apple Watch Hypertension Alerts and AirPods Hearing Aid Feature Expand to More Countries

Tuesday May 12, 2026 10:53 am PDT by
Apple today said Hearing Aid features are now available for the AirPods Pro 2 and AirPods Pro 3 in Italy, Romania, and Czechia, while Hypertension alerts have expanded to Israel. The Hearing Aid option allows the AirPods Pro to be used as an over-the-counter alternative to a traditional set of hearing aids. The AirPods Pro can improve sound to mitigate mild to moderate hearing loss,...

Top Rated Comments

AngerDanger Avatar
101 months ago
Way to bury the lead:



Attachment Image
Score: 25 Votes (Like | Disagree)
101 months ago
It’s the end of the world. I can’t live without my new iPhone for an hour let alone a day or three. That’s sarcasm for those who actually live in that bubble.
Score: 10 Votes (Like | Disagree)
Black Magic Avatar
101 months ago
Surprised MacRumors hadn't said more about Watches (and probably phones) stuck in customs in China. Was looking like same-day delivery to home, then stalled there with no release indicated for any time soon.
China flexing their muscles sending a message about the trade war?
Score: 8 Votes (Like | Disagree)
mattopotamus Avatar
101 months ago
What’s the appeal to in store pickup?
Score: 8 Votes (Like | Disagree)
pcaleb Avatar
101 months ago
It's a scandal. How will these people make phone calls or tell the time without their new gadgets? Can they really be expected to go without for a few days? Apple should be ashamed of themselves ;)
I know! With delivery delayed until Monday, I had to cancel all my weekend plans and am hiding out in my apartment. I’d rather die than be seen around Manhattan with last year’s phone.
Score: 7 Votes (Like | Disagree)
bbednarz Avatar
101 months ago
What’s the appeal to in store pickup?
Don't have to wait for the UPS truck or risk them not delivering the package because you weren't available to sign for it.
Score: 7 Votes (Like | Disagree)