New Apple Web Page Directs Customers to Its Online Shopping Services

If the company aims to function as an online retailer it should work harder to become a better one. I went online before midnight on a weekday with a few questions, including one about trade-ins, prior to buying a new MacBook Pro. I waited online more than 40 minutes before my call was answered. I was then told the US sales store was closed. I had reached a tech-support rep in Australia who couldn’t have been nicer but eventually determined I could not place my order nor add to another MBP order I had placed online earlier in the evening. I’m a big Apple fan-The company and its products – but I’d like to see it up its online sales game. At a minimum, post that the store is closed instead of directing to a number (1-800-MYAPPLE) for sales at an hour when it’s not staffed; change the recordings that first answer a call to say that sales is closed rather than forcing someone who’s trying to give Apple another couple thousand dollars to have to sit on hold on for nearly three quarters of an hour to learn that. There’s plenty that could be done with a little nod to good customer service beyond giving us a choice of three genres of music-on-hold. I guess my experience tonight coincided unfortunately with the topic of this article! :-)

... Bro did you really expect to have a normal experience like you’re used to? That’s on you. Articles have been posted for weeks saying that when things open back up that it’s going to be *weird*. You can’t expect the same magic/wow factor until the virus ceases to exist. ...

If the virus ceases to exist. I suspect what we have now is the beginning of the new normal. Things will lighten up for a bit, everyone will pay the consequences for that, then the world will learn how to live with a much stricter lockdown.

I went to Bondi Jnct Apple store today in Sydney. The experience was horrible. Staff was professional and they were extremely cautious; but waiting to be admitted, temperature check at entrance, wearing the mask provided by them and staying far away from employees, cleaning process after touching anything is just all frustrating, I loathed it. I was there for picking up my iPad Pro order and the fun and enjoyment I would get normally was replaced by a hospital-grade hygenic unsavoury experience. Such sad times.. :confused: