iOS 15 Allows You to Request Refunds for In-App Purchases Directly Within Apps

Thursday June 10, 2021 8:36 am PDT by Joe Rossignol

One small but useful new feature introduced in iOS 15 is the ability for customers to request refunds for in-app purchases directly within an app, rather than having to use the Report a Problem page on Apple's website.

iOS 15 app refunds
Apple has introduced a new StoreKit API that allows developers to implement a "Request a Refund" option within their apps. Users can tap on this option, select a specific in-app purchase, identify the issue that prompted the refund request, and tap the Request Refund button. Once the request is submitted, customers will receive an email from Apple with an update on the status of their refund within 48 hours.

When requesting a refund within an app, customers still have the option to visit the Report a Problem page on Apple's website to check the status of claims.

iOS 15 is available now in beta for developers, and will be publicly released in the fall.

Tag: App Store

Related Forum: iOS 15

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Top Rated Comments

Apple Knowledge Navigator

71 months ago

App page: "it works like magic!"
Reality: Barely works, full stop.
Me seeing Request Refund in app:

Score: 9 Votes (Like | Disagree)

SDJim

71 months ago

Apple has introduced a new StoreKit API ('https://developer.apple.com/videos/play/wwdc2021/10175/') that allows developers to implement a "Request a Refund" option within their apps.

Ask me my confidence that developers are going to jump all over this... :rolleyes:

Score: 9 Votes (Like | Disagree)

akac

71 months ago

So developers have to implement this, but have no say. It’s up to Apple. It’s just a shortcut to Apples refund process.
What’s the point? Why isn’t this just a button in the store itself?

Score: 5 Votes (Like | Disagree)

ksec

71 months ago

The refund still goes through Apple. And not the App Developers. So basically instead of a Email it is now a button and a screen.

I still think Refund should be inside App Store and not the App. Making it inside the App implies they are asking the developers for refund, when the actual case they are asking Apple.

Score: 4 Votes (Like | Disagree)

xhruso00

71 months ago

It's clear that Apple will make this button mandatory. As a dev I have no problem, but they should also have the same rule for subscriptions and finally offer refunds for them. At the moment they are just making sure that more devs will abandon in-apps and go subscription only.

Score: 3 Votes (Like | Disagree)