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Apple Testing New 'Live Notes' Feature at Genius Bar

Apple Genius BarApple is testing a new AI-powered "Live Notes" feature that can transcribe conversations between Genius Bar employees and customers at some of its stores, according to Bloomberg's Mark Gurman. The system is currently opt-in, meaning it is only active if both the employee and customer agree to use it.

"The transcript is then added to the employee's iPad as part of the record of the repair session," he said. "The goal is to save workers time and let them focus more on the customer, rather than taking notes throughout the appointment."

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Top Rated Comments

contacos Avatar
16 weeks ago
Yeah no, how about give us some damn display that shows which number is up next instead of having us sit around some random ass spot in their store, wondering if you have been forgotten or not
Score: 5 Votes (Like | Disagree)
Radeon85 Avatar
16 weeks ago
They need to rename it as they aren't geniuses these days.
Score: 5 Votes (Like | Disagree)
16 weeks ago
This has been live in the London stores for a while. I had a few Genius Bar appointments and the feature works amazingly well.
Score: 3 Votes (Like | Disagree)
Westside guy Avatar
16 weeks ago
It's been 1-2 years since I've been in our local Apple store (University Village, Seattle), but - I thought they'd done away with the "Genius Bar" quite a few years ago. The last several times I went in, they checked me in at the door and then basically told me to wander around in one particular area and someone would find me when it's my turn. Unlike the previous iteration of the store, there was no real dedicated service area / Genius Bar.
Score: 3 Votes (Like | Disagree)
16 weeks ago
Welcome to 2024, Apple.
Score: 3 Votes (Like | Disagree)
16 weeks ago

They need to rename it as they aren't geniuses these days.
We don’t need to be.
We need to present the retail level resolution (ie. A logic board replacement) based on the Apple provided diagnostics we’re allowed to run and that’s it.
Most people love that. They want easy, fast in and out service.
Score: 2 Votes (Like | Disagree)
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